LTSA Annual Report
Highlights
2022/2023
A Year in Review
LTSA is a publicly accountable, statutory corporation responsible for operating BC’s land title and survey systems.
Our ongoing investment in core systems is creating the foundation for a real property platform that enhances transparency and efficiency in the marketplace.
In a year of shifting market dynamics and fluctuating transaction volumes, LTSA successfully exceeded its targets including automation and processing time for land title and survey applications, which helps ensure customers’ transactions are processed easily and efficiently.
Expanded reporting on Environmental, Social and Governance (ESG) themes more clearly demonstrates LTSA’s activities associated with these principles. Priority actions include a comprehensive Diversity, Equity and Inclusion (DE&I) plan and Indigenous Reconciliation Action Plan.
“Our focus will remain on reinvesting and strengthening core systems as we work to deliver trusted expertise and land-related solutions to support the economy in the public interest”
Eugen Klein
Board Chair, 2022/2023
Al-Karim Kara
President & CEO
Key Achievements
- 5.9m
- LTSA processed close to six million transactions in 22/23, including 800,000 land title applications.
- 3.9 days
- 95% of land title registrations were completed within 3.9 days (4.4 days and 3.8 days respectively for Crown land survey plan approvals and Crown grant issuance).
- 97.8%
- 97.8% of land title applications were processed online.
- 61%
- 61% of land title applications were registered through automated processes.
- 100%
- LTSA has a reinvestment ratio of 100% of earned operating income, with over $100M reinvested since 2005 in capital projects that improve the land title and survey systems in BC.
- 79%
- 79% of respondents rated their experience with LTSA as ‘excellent’ or ‘very good’ in the 2023 Customer Relationship Health Survey.
LTSA was recognized as one of BC’s Top Employers for the fifth year in a row (2023, 2022, 2021, 2020, 2019).
Environmental, Social
and Governance
(ESG)
LTSA has always strived to act with trust, integrity, and in the public interest. While LTSA’s current planning and operations have reflected the principles of Environmental, Social and Governance (ESG), the organization has initiated steps to build an ESG framework to more clearly align activities and reporting. Initial reporting for 22/23 includes the following activities:
Environmental
• Climate Change and Carbon Emissions
• Sustainability Practices in Leased Facilities
• ESG Principles in Investment Policy
• Hybrid Work Schedules
• Investing in Innovation
Social
• Products and Services
• Stakeholder Collaboration and Outreach
• Diversity, Equity and Inclusion
• Employee Engagement
• Taking Care of Our People
• Indigenous Reconciliation
• Historic Records
Governance
• Public Reporting and Accountability
• Board Governance
• Code of Business Conduct and Ethics Policy
• Conflict of Interest Provisions, Procedures and Processes
• Public Complaints and Ombudsperson Act
• Data Policy, Privacy and Management
Indigenous
Reconciliation
LTSA has completed the development of an Indigenous Reconciliation Action Plan (IRAP) to guide LTSA in aligning with the United Nations Declaration of the Rights of Indigenous Peoples (UNDRIP) and responding to the Calls to Action from the Truth and Reconciliation Commission (TRC) within the context of LTSA’s mandate.
The aim of the plan is to establish a meaningful framework for how LTSA can conduct its business in the spirit of UNDRIP and the TRC Calls to Action.
Truth and Reconciliation Day
LTSA honoured the second Truth and Reconciliation Day by recognizing the day as a statutory holiday and closing all LTSA offices on September 30, 2022.
First Nations National Land Registry
LTSA has been collaborating with the First Nations Lands Advisory Board and Resource Centre to explore a new independent national land registry that would be governed by First Nations. This would provide reliable and trustworthy land-related systems and information to support First Nations who have land codes and wish to use these services to self-manage the governance, management, protection, and development of First Nation lands.
Historic Records Advisory Committee
Recognizing the value of the records for First Nations, LTSA continued collaboration with its Historic Records Advisory Committee which provides advice to LTSA regarding the preservation and accessibility of the records in LTSA’s care. The Historic Records Advisory Committee includes members from First Nations organizations.
Recognition of Indigenous characters in BC’s Land Registry
LTSA has continued foundational work to identify how it might expand the current suite of allowable text characters within its own systems to address this important function while still maintaining strong data integration with a broad environment of other systems and organizations that rely on LTSA’s information.
Treaty Lands Surveys
Treaty lands are surveyed with advice and instructions provided by the Surveyor General and Deputy Surveyors General.
Business Initiatives
and Achievements
Strategic Objectives
LTSA established four strategic objectives in the 2022/23 LTSA Business Plan to frame desired outcomes and strategies the organization will use to achieve them as follows:
Improve Operational Excellence
Continually improve internal and customer-facing processes for a better service experience.
- Application Processing Times
- Customer Engagement and Experience
- Process Improvement
- Quality Assurance
- Historic Records
Grow the Business In the Public Interest
Develop new business opportunities and product innovations that solve problems for customers and society at large.
- Land Owner Transparency Registry
- First Nations National Land Registry
- Land and Property Data Services
- AUTOPROP
- ParcelMap BC
Reinvest & Strengthen Core Systems
Enhance core systems to ensure LTSA remains the ‘trusted source and place’ for real property information.
- System Modernization (ASTRA)
- Survey Plan Services Modernization
- Cyber Security Program
Continually Invest in People & Capabilities
Engage and invest in employees to build a customer-centric culture.
- Employee Engagement
- Leadership Capability
- Training and Development
- Diversity, Equity and Inclusion
- Award Winning Culture
Digitizing Historic
Records
Digitized records help expand access and preserve artifact integrity
LTSA recognizes the value of the historic records in its care and is committed to records preservation and enabling broader access benefiting British Columbians.
LTSA’s conservation program ensures that highly used, decades-old historic records receive appropriate treatment to protect their integrity. LTSA also has a robust digitization program, where analog records are converted to digital format to support preservation and increased access. This year, along with ongoing preservation and digitization work, the inventory control database was updated, setting the stage for enhanced searchability.