LTSA is a publicly accountable, statutory corporation responsible for operating BC’s land title and survey systems.

Our ongoing investment in core systems is creating the foundation for a real property platform that enhances transparency and efficiency in the marketplace.

In 2023/24, LTSA maintained focus on furthering our strategic objectives and continued to meet the performance measures set by the Board of Directors and our Operating Agreement with the Province of BC.

We met targets for average processing time and continued to make improvements to how applications are submitted and received, ensuring customers’ transactions are processed easily and efficiently. Our pursuit of operational excellence has also ensured a high level of system availability and automation, contributing to a smoother application process for customers.

We continued to make significant investments to strengthen our core systems, incorporating innovative approaches to data and technology in ways that will benefit our customers. These efforts have positioned us to meet the challenges of a swiftly changing digital environment with technology solutions that can provide security, accessibility and flexibility for many years to come.

“Our focus will remain on reinvesting and strengthening core systems as we work to deliver on our vision of a real property market that is trusted and transparent.”

LTSA’s ESG journey is focused on how LTSA can contribute positively to society within its mandate and the ecosystem within which it operates.

During 2023/24, the organization adopted a phased approach to inform its future ESG strategy. Foundational work completed in this period was preparatory in nature and included:

•  External scan and trend analysis
•  Preliminary mapping of activities to the United Nations Sustainable Development Goals
•  Benchmarking with various ESG reporting frameworks
•  20 topics identified as relevant to LTSA business that could fit into various reporting frameworks
•  LTSA ESG Materiality Assessment Survey developed

The materiality survey results will help LTSA understand both external and internal views as to the importance and impact of key ESG topics. The results will provide the foundation for development of LTSA’s ESG strategy. See the ESG Report for further details.

LTSA creates value by supporting security and certainty of title through efficient registration of land title interests and survey records and by providing access to reliable land information.

LTSA processes millions of online transactions annually and provides land title information data feeds to the Province, local governments, and BC Assessment. Maintaining the trust and confidence of stakeholders and customers is paramount and is supported through an open and accountable governance structure and transparent registries

LTSA has continued to focus on delivering efficient and accurate systems, by continuing to expand online services and regularly introducing system improvements to meet customer needs. LTSA has also developed and operates products to increase transparency in the real property market, including building the Condo and Strata Assignment Integrity Register (CSAIR) in 2019 and the Land Owner Transparency Registry (LOTR) in 2020.

In 2023/24, 97.8% of transactions received by LTSA were filed online.

LTSA has introduced online access for select land title applications submitted directly to LTSA by property owners. Shifting from paper-based to online services is a key step in improving customers’ experience, improving accuracy and reducing registration times.

Since the launch of the new online applications, improvements in the accuracy and completeness of applications filed by the public have prevented errors that delay registration times.

The addition of these new online services is a vital step to offering improved equity and better access to land title services.

In 2023/24, 79% of customers rated LTSA’s customer experience as very good or excellent.

LTSA established four strategic objectives in the 2023/24 LTSA Business Plan to frame desired outcomes and strategies the organization will use to achieve them as follows:

In 2023/24, Application Platform Modernization (Real Property Platform) continued its evolution with significant advancements in security and software delivery efficiency.

This year, we introduced Multi-Factor Authentication (MFA) and implemented robust encryption in transit to enhance the security framework protecting all LTSA transactions. Alongside these security measures, we made critical improvements to our delivery pipeline, enhancing efficiency and reducing delivery times. We also sustained our commitment to building and enhancing public filing functions and shared service capabilities