LTSA – Annual Report FY2024/25

A Year in Review

LTSA is a publicly accountable, statutory corporation responsible for operating BC’s land title and survey systems.

The year 2025 represents a significant milestone for LTSA: 20 years of operation. In that time, we have evolved to become a multifaceted organization working to create value in the public interest through innovation, integrity and trust.

LTSA continues to make strong progress towards its vision of a real property market that is trusted and transparent. To advance this vision, the organization remains focused on developing a comprehensive real property platform that enhances transparency, reduces fraud, and improves reliability and efficiency of the real property ecosystem.

This work is guided by four strategic priorities: improve operational excellence; grow the business in the public interest; reinvest and strengthen core systems; and continually invest in people and capabilities.

Together, we are building a strong, trusted and transparent real property market for the future.

Read About LTSA's Mandate

Key Achievements

5.7m: LTSA processed over five million transactions in 2024/25.

3.3 days: 95% of Land Title Act Instruments were processed with an average of 3.3 days (4.5 business days and 5.3 business days respectively for Land Act Surveys and Crown Grants.)

$58.8m: Annual revenue resulting from 2% higher land title transaction volumes than last year.

7 years: LTSA was recognized as one of BC’s Top Employers for the seventh year in a row (2019 – 2025)

$127.8m: LTSA's investment in capital projects since 2005 to improve operation of the land title and survey systems. Current capital investment ratio is 117% based on $109.3 million earned operating income.

96%: In the 2025 Customer Relationship Health Survey, 96% of respondents rated their experience with LTSA as excellent, very good or good - and 78% of customers rated their overall experience with LTSA as excellent or very good.

LTSA has been recognized as one of BC’s Top Employers for seven years in a row (2019-2025).

Verified Transaction

LTSA is leading the digital transformation of real estate transactions, working to modernize and simplify the property transfer process while enhancing trust, transparency, and security for the public.

This includes working with stakeholders to modernize identity verification for homeowners and professionals involved in real estate transactions, using digital tools. With enhanced verification and data standards, the parties can be connected and progress the digitization journey.

LTSA’s commitment to fraud protection and anti-corruption efforts is demonstrated through work to develop the verified transaction, which provides enhancements to security, improved access to information and data, and interoperability with other public service agencies.

By limiting opportunity for identify theft and fraud and improving the connectivity of the real estate transaction, the whole system will be stronger.

Social Responsibility

LTSA continues to contribute positively to society within its mandate and the ecosystem within which it operates.

LTSA has identified the following topics related to environment, social and governance (ESG) as important focus areas, selected based on feedback from stakeholders, customers, employees and the Board of Directors via an assessment survey.

• Climate Change and Sustainable Operations
• Disaster Recovery from Climate Change
• Customer Experience
• Diversity, Equity & Inclusion
• Indigenous Reconciliation
• Anti-Corruption / Fraud
• Cyber Security and Data Privacy

LTSA activities that support environmental, social and governance focus areas are highlighted throughout the Annual Report and Governance Report to demonstrate how ESG is integrated into our strategic business planning and reporting.

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Initiatives and Achievements

Strategic Objectives

LTSA established four strategic objectives in the 2024/25 LTSA Business Plan to frame desired outcomes and strategies the organization will use to achieve them as follows: